How do I open a support ticket?

You can open a support ticket in two ways:

1. Online: fill in the form at go.evelcra.com/support.
2. By email: write to support@evelcra.com.

Every request becomes a ticket that our team tracks to resolution. You receive a confirmation email; reply to it to add screenshots, logs or more details.

Choose the right severity

• P1 Critical – the platform is down or unusable in production, or a security incident affects it.
• P2 High – a major feature does not work and there is no workaround.
• P3 Normal – part of a feature does not work, or a workaround exists.
• P4 Question – how-to questions, configuration advice, feature requests.

Critical issues are handled first. Please choose the severity that matches the business impact.

Partners raising a ticket for a client

Include the client's company name in the description so we can link the ticket to the right account.